For any Online Ordering payment information that you're not able to access in your Popmenu dashboard, please log into Stripe or contact their support team.
How to Log into Stripe:
Please visit dashboard.stripe.com to access Stripe.
- If you have forgotten your password, you can reset it by clicking here.
How to Contact the Stripe Support Team:
Stripe offers 24/7 support for its' customers. There are many options including phone, live chat, or email. To access these support options, visit https://support.stripe.com.
In order to receive support, you must be logged into your Stripe account as a security measure. If you cannot login to your account:
First, try resetting your password by clicking here.
If you cannot recall the email address that you set up your Stripe account with, you can email email@example.com requesting that information. You will not be able to get on a call with Stripe until you have logged into your account so it's important that you first recover your login information.
- If you're trying to reach Stripe support via phone, please remember that they do not have an inbound phone number (such as a 1-800 number). For phone support, you must request a call back (typical wait time is just three minutes) at support.stripe.com.
Stripe will not divulge your personal information to Popmenu so we're here to help you get any/all Stripe support you need directly from their team.