We know that POS integrations are key to a streamlined Online Ordering experience, so while we work on building an integration that works for you, we've created a simple guide to adding orders that come through your site straight into your POS.
First, you'll want to get in touch with your POS company and ask to create a new tender/payment button. We recommend naming this button "Online Order" or "Pop Order". Utilizing this button will ensure accurate sales reporting and inventory depletion on an ongoing basis as your online ordering grows. Since you'll be capturing the payment through Stripe in your Online Ordering dashboard, it's critical that you ensure the "payment type" associated with this new tender button is set to not expect payment. This tender button will perform similar to a gift card tender button in that all tips can be entered and the server checkout will reflect the tips acquired from these orders.
Steps for inputting an order into your POS:
1. You can be notified of a new order by text, email, and/or the dashboard. We recommend that you have a tablet next to your POS that is opened up to the ordering dashboard. When a new order comes in, it will populate automatically and will notify you with a high pitched *ding*.
2. Using the order details in your Online Ordering Dashboard (Orders > Details), you will be prompted to accept or reject the order. After you've accepted the order, input the items into your POS system.
3. Once the information is entered, select the “Pop Order” or "Online Order" tender button that you created to note that this order was paid upfront. The order will total itself out and your tickets will fire as normal. (While each POS system is different, your tender button should look something like this, in the sense that you are able to add a tip and close it like a gift card).
4. And that's it! Once your order is received by the kitchen, make sure to move the Online Order through each step of completion in your Online Ordering Dashboard!