Effective COVID-19 Messaging Templates

We're here to help you get the clearest and most effective messages out to your followers and customers. The purpose of these templates is to help you get started in crafting the perfect message. 

RE-OPENING FOR DINE-IN MEASURES & PRECAUTIONS

As restaurants look to reopen for dine-in service, laying out the right communication is key in making sure your customers feel comfortable throughout service. The following is a list of examples we've gathered and laid out here for you to use in your future communications:

• "We've developed specific health + safety standards for our suppliers that mirror our own practices. Every supplier certifies they've met these standards."
• "We check team member temperatures at the start of each shift. Team members must also complete a wellness checklist before starting work for the day."
• "We require our team members to wear the face masks and gloves we provide. To keep all of us safe, anyone entering our space must also wear a face covering."
• "We follow strict and thorough handwashing guidelines issued by the FDA and CDC. Team members change gloves regularly and at least every 30 minutes."
• "We disinfect all high-touchpoint surfaces at least once every hour with EPA-registered disinfectant. Hand sanitizer stations are available in our kitchens and dining rooms."
• "We've revised our menus to ensure proper social distancing in our kitchens. Our pickup stations are set up to allow guests and delivery partners to be 6' apart."
• "We've redesigned processes with the guidance of food safety experts. Our cooking stations have minimal interaction, and any shared equipment is sanitized between use."
• "We seal our packaging and delivery bags to ensure your food is safe after it leaves our kitchens. All of our pickup stations are contactless."
• "Team members are required to stay home if they do not feel well. To take care of them, we have expanded our benefits with emergency paid sick leave and family leave."

PROMOTE YOUR ONLINE ORDERING!
Three templates for you to choose from!

Template 1: 
Bring the comfort of {Insert Restaurant Name} straight to your home! Online ordering is up and running and we can’t wait to serve you. Add your favorite dishes to your order and pick up when it’s ready! 

Template 2: 
Online Ordering is LIVE at {Insert Restaurant Name}! Give your kitchen a break and enjoy your favorite {Insert Restaurant Name} dishes at home! Simply visit the link below, add dishes to your order, and pick up when it’s ready! For questions, feel free to give us a call at [Insert Phone Number].

Template 3:
Online ordering is LIVE and easier than ever. Now you can enjoy your favorite {Insert Restaurant Name}! dishes at home. Place your order now!

DINE-IN REOPENING:

In light of the developments surrounding COVID-19 and the recommendations passed down by the CDC, we are beginning to reopen for dine-in service. We're so excited to reopen for service, follow the guidelines and sanitation procedures laid out by local government, and get back to providing the same hospitality you know and love. Stay tuned via email and social for updates on our opening date!

RESTAURANT SAFETY PROCEDURES:

At [Your Restaurant Name], the health and safety of our team and guests is our top priority every day. During this time, we will be increasing our diligence to keep our community healthy and safe. We will be following the public health recommendations of state and local health departments, the Center for Disease Control and the World Health Organization regarding COVID-19. We are taking the following extra steps for your health and safety. ⠀⠀⠀⠀⠀⠀⠀⠀
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- Offering curbside pickup and order delivery.
-Increased cleaning and disinfecting of all high-contact surfaces⠀⠀⠀⠀⠀⠀⠀
- Continued deep cleaning and sanitation of the restaurant daily⠀⠀⠀⠀⠀⠀⠀
- Educating our staff on preventative measures including an increased frequency of our already diligent hand washing policy⠀⠀⠀⠀⠀⠀⠀⠀⠀
- Ensuring all team members are healthy⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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HOW TO POST:

CONNECT & POST TO SOCIAL MEDIA:
Learn how to connect your social media accounts and post in Popmenu:

CREATE A MASS MESSAGE:
Learn how to create a mass message to send to your followers:

CREATE AN ANNOUNCEMENT:

Get the word out to your guests about the online ordering, delivery, and curbside pickup measures you're taking to let them know you're still open for business. We created these short instructional videos to guide you through the process. 

BANNER ANNOUNCEMENT:
This video walks you through how to share your message on your website and send a message to your followers at the same time. Create a banner announcement to run across the top of your website. You have the option to send a Smart Message with your announcement. See Tutorial in the video below:  

INLINE AND POP-UP ANNOUNCEMENT: 

This video walks you through how to share your message on your website and send a message to your followers at the same time. Create an inline or pop-up announcement to quickly and easily address your website visitors and followers at the same time. You have the option to send a Smart Message with your announcement. See Tutorial in the video below: